My Tax Account TRIP

About | Getting Started | How-to Videos | Using My Tax Account | Wage Attachment Payments | TRIP | Troubleshooting

The Tax Refund Intercept Program (TRIP) allows government agencies to submit debts to the Department of Revenue (DOR) for refund interception. For program information, go to www.revenue.wi.gov/ise/trip/index.html.

  1. Register for a TRIP Account
    1.1. Register for My Tax Account
    1.2. Add Access to your TRIP Account
    1.3. Third party collection agency access
    1.4. Cancel a third party collection agency’s access

  2. Using The TRIP Account
    2.1. Add a New Debt
    2.2. Update a Debt
    2.3. Review a Debt Transaction Details
    2.4. Upload a Debt File
    2.5. TRIP Inquiry

  3. Review Reports and Notices
    3.1. Agency Summary Report
    3.2. Posting Notification
    3.3. File Maintenance Response
    3.4. Close Debt File

  1. Register for a TRIP Account

    1.1 Register for My Tax Account

    • If you are not already using My Tax Account, go to https://tap.revenue.wi.gov and click on the the Getting Started link shown above. Follow the instruction for Business Employee.

    Back to Register for a TRIP Account | Back to Top

    1.2 Add Access to your TRIP Account

    If you currently have an MTA Logon ID that is associated to your agency, you can add access to a TRIP Account for that agency. After logging in, select Add Access to Account from the My Tax Account homepage and choose TRIP Accounts.

    Enter your TRIP Agency ID number and you will be required to enter the following information:

    • Debtor ID number (Social Security Number, Driver's License Number, or Federal Identification Number) and debtor name from one active debtor.

    OR

    • The Letter Identification Number (LXXXXXXXXXX) listed on the confirmation letter sent from the Department of Revenue.

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    1.3 Third Party Collection Agency Access

    • Access My Tax Account: Click on the Getting Started link above and follow the directions for Third Party Preparer.
    • Add Access to a TRIP Account: Contact the department's Setoff Coordinator at (608) 266-8517 or trip@revenue.wi.gov to add access to an agency TRIP account. A letter will be mailed to the agency as a notification of the third party collection agency's access request.

    Back to Register for a TRIP Account | Back to Top

    1.4 Cancel a Third Party Collection Agency's Access

    You may cancel the third party collection agency user access at any time using one of the following methods:

    If you are registered to use My Tax Account:
    • Select View My Profile from the My Tax Account homepage.
    • Click Manage Logons on the left panel.
    • Towards the top of the screen, click the 3rd Party Web Logons tab.
    • Select the Logon ID of the specific user and click Edit on the left panel.
    • Select the TRIP account and change the access to No Access and uncheck the Active box.

    OR

    If you are not registered for My Tax Account or are experiencing difficulty, contact the Department of Revenue for assistance:

  2. Using the TRIP Account

    Access your TRIP Account by clicking on your TRIP Agency Account ID number. Note, your trip account balance will always be zero. You may then Add New Debt, Change Existing Debt, request a Debt Summary, Upload New Debt File, send a TRIP Inquiry, request an Agency Summary, View Requests, and View Notices.

    2.1 Add a New Debt

    • Select Add New Debt on the left panel.
    • Enter the ID Type and Number, such as social security number (SSN), driver's license number (DLN), or federal employer identification number (FEIN).
    • If the debtor is a business, enter the name of the organization. If the debtor is an individual, enter their last and first name.
    • Enter your agency internal number (AIN) or unique number that is not an SSN, assigned by your agency to the debtor. This field is optional.
    • Enter the current balance.

    If there is an error the field will appear as red. Hover your cursor over the field to receive an explanation of the error.

    Note: You must keep the debt balance reported to the Department of Revenue current. If the debtor remits a payment to your agency, submit a request to Change Existing Debt to report a new balance.

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    2.2 Update a Debt

    • Select Change Existing Debt on the left panel,
    • Enter the ID Type and ID number that correspond to the originally submitted debt. Use the same ID Type and ID number you used when adding the new debt. For example if you added the debt using the DLN, your change request must use the DLN.
    • Select the debt you want to change from the list displayed. You may only select one debt at a time.
    • The debt number, name, and current balance are displayed. Enter the new balance and click Continue.

    Note: You may increase a debt balance once every 30 days to accommodate for interest adjustments. You may decrease a debt balance multiple times per month to reflect payments or credits.

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    2.3 Review a Debt Transaction Details

    • Select Debt Summary from the left panel.
    • Enter the ID type and ID number that corresponds to the originally submitted the debt. Use the same ID Type and ID number you used when adding the new debt. For example if you added the debt using the DLN, your Debt Summary request must use the DLN.
    • The following details will display:
      • Posted Date - The date a transaction is applied to the debt selected.
      • Change Applied - The change in balance, either up or down, depending on the transaction. For example, if the debt balance is $500 and you submit a balance change to $300, the Change Applied is $200.
      • Balance Due - The balance of the debt after a change is posted. The last row on this report would reflect the current balance.
      • Source - The following are sources of a transaction:
        • Initial: original debt submission
        • Agency Adjusted: a change submitted by the agency
        • DOR Adjusted: a change submitted by DOR
        • Refund: a refund intercepted and applied to a debt by DOR
        • Lottery: a Lottery payment intercepted and applied to a debt by DOR. Note: Intercepted lottery proceeds may only offset state agency debts.
        • Vendor: a State vendor payment intercepted and applied to a debt by DOR. Note: State vendor proceeds may only offset state agency and local government debts.

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    2.4 Upload a Debt File

    Debt files that contain 250 debtor transactions or less:

    • Select Upload New File on the left panel of the TRIP account page.
    • Click the Add for Attachments link located on the left panel.
    • Choose the type of attachment file (TRIP expanded or TRIP XML).
    • Enter a short file description.
    • Use the Browse button to locate your file and click Save.
    • Submit the file by selecting YES on the final screen. A confirmation number is provided when the transaction is complete.

    Debt files that contain over 250 transactions:

    • Establish a secure connection to DOR through Secure File Transfer Protocol (SFTP).
    • Contact the Setoff Coordinator at (608) 266-8517 or email trip@revenue.wi.gov for complete instructions to establish the connection.
    • You must provide your WAMS ID and download WinSCP software. Using the SFTP portal will significantly increase the speed of file downloads.

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    2.5 TRIP Inquiry

    TRIP Inquiry is a tool that allows you to communicate with the Setoff Coordinator in a safe and secure manner. Like e-mail, you enter a subject line, attach documents, enter comments in a text box, and submit.

    If you have questions related to a specific debtor, you may include in your inquiry debtor details, such as complete SSN and name, and know the data is secure.

    The Setoff Coordinator will respond after researching your question. A history of communications is stored in My Tax Account for future reference.

    Use TRIP Inquiry to contact the Setoff Coordinator who can assist you in resolving debt mismatch issues.

    Note: For security purposes, do not send confidential debtor information through regular email.

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  3. Review Reports and Notices

    3.1 Agency Summary Report

    The Agency Summary report is a comprehensive listing of all active debtors for an agency.

    • Select the Agency Summary on the left panel.
    • Select a summary report for one agency or, if you represent multiple agencies, all your TRIP agencies.
    • Select the file type and Submit.
    • Click Notices. The report request will be available within a few minutes. The subject line will identify the report type.

    Note: If you use Internet Explorer, you cannot save this file directly to your directory. To save, open the file, and from the File menu select Save As.

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    3.2 Posting Notifications

    DOR will produce a weekly report to identify refunds intercepted for debtors. If a debtor referred by your agency has received a refund, you will receive a Posting Notification Report with the payment details. The report will be delivered according to your agency profile (mainframe, SFTP, or My Tax Account - TRIP Notices). If there were no intercepts, there will be no report.

    The proceeds will transfer based on your funds transfer profile. State agencies that use WISMART (state agency accounting system) will see a transfer of funds by Thursday in their WISMART account. Other agencies will receive their funds by direct deposit to their bank account by Monday.

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    3.3 File Maintenance Response

    When a File Maintenance transaction file is received by the department, a response file is generated.

    • The File Maintenance Response is available the next business day after a File Maintenance transaction file is uploaded.
    • The response file will indicate if a debt was accepted or rejected.
    • If a debt is rejected, DOR will provide a reason code. The report will be delivered according to your agency profile (mainframe, SFTP, or My Tax Account - TRIP Notices).

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    3.4 Close Debt File

    The Close Debt File lists debts that have been closed for intercept.

    • Debts will be closed for intercept when the balance is less than $20.00.

    OR

    • Debts will be closed for intercept when the Department of Revenue has determined the SSN to be a mismatch after accepting the original transaction.

    The report will be delivered on the first Tuesday of each month based on your agency profile (mainframe, SFTP, or My Tax Account - TRIP Notices).

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FOR MORE INFORMATION PLEASE CONTACT:

WISCONSIN DEPARTMENT OF REVENUE
Agency Setoff Coordinator
Mail Stop 4-206
P.O. Box 8901
Madison, WI 53708-8901
Phone: (608) 266-8517
Fax: (608) 261-6226

Last updated March 6, 2012