We want to protect you and your identity. We safeguard your information to help prevent someone from using your identity to file a false tax return to get a tax refund. If you received a letter from us asking you to take a quiz, enter a PIN, or send in documentation, it is because our analytics indicate the possibility of identity fraud. We want to make sure it's you that filed the return and/or homestead credit claim.
Do not take any actions requested in the letter. Contact our customer service staff immediately at (608) 264-4598 and a representative will assist you. Our hours are Monday through Friday from 7:45 a.m. to 4:30 p.m.
You should follow the directions in the letter and complete all the actions by the due date. Once you do that, your tax return will continue through normal processing.
The person the letter is addressed to must follow the directions in the letter.
Your tax return will continue through normal processing after you follow the directions in the letter.
Your Power of Attorney or legal guardian must submit the necessary documents to confirm your identity.
When we denied the refund, we sent you a notice explaining how you can appeal that denial. You must submit an appeal within the required 60 day deadline listed in the notice. If you do not appeal within that timeframe, you will not be able to submit an amended return to claim your refund.
We want to protect you and your identity. Our analytics indicate the possibility of identity fraud and we want to make sure it's you that filed the return and/or homestead credit claim. This multiple-choice quiz asks four questions only you should know.
Click the "Take the Identity Quiz" button on the Identity Verification page to take the quiz online. If you can't take the quiz online, call Customer Service at (608) 264-4598 and a representative will assist you. Our hours are Monday through Friday from 7:45 a.m. to 4:30 p.m.
You should have:
The person the letter is addressed to must follow the directions in the letter to take the quiz.
You are allowed to take the quiz two times. If you fail the quiz both times or do not take it by the due date, you must submit documents to confirm your identity. Please follow the instructions included with your letter about the two forms of identity you must submit.
No. Only taxpayers who receive a letter will be allowed to take the identity quiz.
We want to protect you and your identity. Our analytics indicate the possibility of identity fraud and we want to make sure it's you that filed the return. This unique number is used solely to verify your identity so someone else cannot use your identity to file a false tax return or homestead credit claim to get a refund.
Click the Enter your DOR PIN button to verify your identity online. You can also call customer service at (608) 264-4598 and a representative will assist you. Our hours are Monday through Friday from 7:45 a.m. to 4:30 p.m.
The person the letter is addressed to should be the one to follow the direction in the letter to verify the PIN.
No. Once you complete the PIN process, you can destroy it. It is only used once to verify you were the one who filed the tax return or homestead credit claim we received.
You must submit documents to confirm your identity. Please follow the instructions included with your letter about the two forms of identity you must submit.
We want to protect you and your identity. Our analytics indicate the possibility of identity fraud and we want to make sure it's you that filed the return.
Category 1: Pick one document that has your photograph and full name:
AND
Category 2: Pick one document that has your full name and complete address used on the tax return filed:
Submit a copy of your Identity Verification letter and the two required documents within 30 days of the date of your letter electronically or by mail:
Electronically
By Mail
Wisconsin Department of Revenue PO Box 8903 Madison, WI 53708-8903
REMEMBER: DO NOT mail original documents to prove your identity - we accept copies. We do not accept documents sent via email or fax.
VIDEO Submit one document each from Category 1 and Category 2 to verify your identity
We will not issue the refund claimed on your tax return. We will mail you a notice if this happens.
This document provides statements or interpretations of the following laws and regulations enacted as of October 11, 2023: secs. 71.88 and 73.03, Wis. Stats., and sec. Tax 2.12, Wis. Adm. Code.
Laws enacted and in effect after this date, new administrative rules, and court decisions may change the interpretations in this document. Guidance issued prior to this date, that is contrary to the information in this document is superseded by this document, according to sec. 73.16(2)(a), Wis. Stats.
MS 5-77Wisconsin Department of Revenue Customer Service Bureau PO Box 8949 Madison, WI 53708-8949 Phone: (608) 266-2772 Fax: (608) 267-1030Email: DORIncome@wisconsin.gov
The department welcomes your input on our guidance. Submit comments on this guidance document.
Guidance Document Number: 100062
October 11, 2023