1. Can I use direct deposit?
2. If I electronically file my income tax return, how long will it take to get my refund?
3. If I filed electronically but did not receive my refund as quickly as I expected to, what might be the cause of the delay?
4. How do I find out about my refund?
5. If I electronically file my return early and I owe taxes, when do I have to pay?
6. If I electronically file my tax return on the due date and I owe taxes, when is the payment due?
7. Can I pay my taxes by credit card?
8. Can I use direct debit to pay my income taxes?
9. Can I use electronic funds transfer to pay my taxes?
10. If I have a balance due on my electronically filed return, where do I send the payment?

1. Can I use direct deposit?

   Yes. If you electronically file using WisTax, a tax professional or an online software product, you may have your refund direct deposited.

   Once you have submitted your return requesting direct deposit, this cannot be changed. If your financial institution rejects the direct deposit, the department will mail a paper check to the address on your tax return.

2. If I electronically file my income tax return, how long will it take to get my refund?

   Directly deposited, most refunds are issued in less than three weeks. Filing a paper return could delay your refund. Our strong fraud and error safeguards could delay some returns, both e-filed and paper, up to 12 weeks.

3. If I filed electronically but did not receive my refund as quickly as I expected to, what might be the cause of the delay?

   Certain conditions will delay refunds and may change refund amounts. This happens with refunds from electronically filed returns as well as refunds from paper returns. Some possible reasons for refund delays:

   • The proper homestead credit attachments were not timely received
   • The taxpayer or spouse owes delinquent Wisconsin taxes*
   • The taxpayer or spouse owes a debt to another Wisconsin state agency*
   • The taxpayer or spouse owes a debt to counties or municipalities in Wisconsin*
   • The taxpayer or spouse owes a debt to the Internal Revenue Service*
   • The estimated tax payments claimed on the return do not match the estimated tax payments the Department of Revenue has on file for you. Verify your estimated tax payment amount before electronically filing your return.
   • The refund was changed when the return was processed.
   • The return acknowledgment contained one or more error codes.
   • The return was reviewed before the refund could be issued. All returns, including those with earned income credit or homestead credit, may be reviewed.
   • The taxpayer must complete an identity verification request made by the Department of Revenue.

   * To avoid delays, clear your debts before electronically filing your return.

4. How do I find out about my refund?

   You can check your refund:

   • Online: Refund Inquiry
   • Phone:
     (608) 266-8100 Madison
     (414) 227-4907 Milwaukee
     (866) 947-7363 Toll Free

   You will need your social security number and the amount of your refund.

5. If I electronically file my return early and I owe taxes, when do I have to pay?

   Full payment must be made on or before the unextended due date for filing to avoid interest and/or penalties. You can:

   • Post-date your payment through direct debit/withdrawal when you e-file (up to the unextended due date) or
   • Pay Online
   • Pay by check or money order on or before the unextended due date. Include a complete Form PV (Payment Voucher)​ with your payment (make sure the name(s), social security number(s), and amount due matches the information on the income tax return you filed).
   
   
6. If I electronically file my tax return on the due date and I owe taxes, when is the payment due?

   You must make your payment on the due date. Please see question five for payment options.

7. Can I pay my income taxes by credit card?

   Yes. The Wisconsin Department of Revenue allows taxpayers to pay state income taxes by credit card. For more information, see Credit Card Payments.

8. Can I use direct debit to pay my income taxes?

   Yes. The Department of Revenue allows taxpayers to pay state income taxes by direct debit if they file electronically. For more information, see Direct Debit Withdrawals.

9. Can I use electronic funds transfer to pay my taxes?

   Yes. You can pay most taxes through the electronic funds transfer method. See Electronic Payments - Income, Corporation and Other Taxes for more information. Individuals and fiduciaries will use the department's Pay Online system. All businesses will use My Tax Account, where you will need a Wisconsin User ID and password to access the system.

10. If I have a balance due on my electronically filed return, where do I send the payment?

    The easiest way to pay your amount owed is to use direct withdrawal/debit or Pay Online.

    If you want to pay by check or money order, you must complete Form PV and mail to the address listed on that form. Your software should provide you with a completed Form PV.

Applicable Laws and Rules

This document provides statements or interpretations of the following laws and regulations enacted as of January 12, 2024: secs. 71.01, 71.09, 71.55, 71.80, 71.82, 71.83, 71.93 and 73.03, Wis. Stats., and secs. Tax 1.12 and 14.01, Wis. Adm. Code.

Laws enacted and in effect after this date, new administrative rules, and court decisions may change the interpretations in this document. Guidance issued prior to this date that is contrary to the information in this document is superseded by this document, according to sec. 73.16(2)(a), Wis. Stats.

The department welcomes your input on our guidance. Submit comments on this guidance document.

Guidance Document Number: 100056

January 12, 2024