How to...

​Request an Extension

You may request a 30-day extension to file business tax returns by following these steps:

  1. Log in to My Tax Account
  2. Select "File/Pay/View Returns" for the Sales and Use Tax account
  3. Select "Request Extension to File"
  4. Enter the filing period(s) you are requesting an extension for and select "Submit". You will receive an error message if you cannot request an extension for the requested filing period.
  5. Print a copy of the confirmation page for your records.

Note: Requests for an extension to file must be made on or before the filing period due date. The department may grant you an additional month from the original due date to file the return. The department will notify you if the extension is granted. However, if the tax is not paid by the original due date, the tax will be subject to 1% interest per month during the extension period and 1.5% interest per month thereafter. Extensions are not allowed for cigarette, tobacco, liquor, fermented malt beverage, alternate fuel, general aviation fuel or motor vehicle fuel returns.

How to File a Return

To file a zero ST-12 sales and use tax return, follow these steps:

  1. Log in to My Tax Account
  2. Select "File/Pay/View Returns" for the Sales and Use Tax account
  3. Select "File Now" for the period you wish to file
  4. If you don't have sales or purchases subject to state sales or use tax for the period, select "Yes" for the question "Do you plan to report zero on every line?"
  5. Select "Next" and then "Submit"

To file an ST-12 sales and use tax return, and pay online, follow these steps:

  1. Log in to My Tax Account
  2. Select "File/Pay/View Returns" for the Sales and Use Tax account
  3. Select "File Now" for the period you wish to file
  4. Select "No" for the question "Do you plan to report zero on every line?"
  5. Complete the required fields on the return step-by-step
  6. Select "Submit"
  7. Read the attestation page, and if you agree, select "OK" to receive a confirmation number for submitting the sales and use tax return. (If you are not ready to submit the return, select "Save Draft")
  8. You can submit the payment online from the confirmation page by selecting "Make a Payment"
  9. Select the payment method.
    • Direct Debit – You will provide your bank routing and account number to authorize the department to withdraw the requested amount. You may not use a financial institution outside of the United States. If you are submitting a direct debit payment through My Tax Account, you must provide your financial institution with the appropriate DOR originator number for fraud protection payment request identification. DOR uses a unique originator number that is assigned to each business tax type. The originator number will be listed on the payment page. For security purposes, originator numbers are only listed within My Tax Account. If needed, you may contact us for the originator number via email at dormytaxaccounthelp@wisconsin.gov or call (608) 261-5338.
    • Other Payment Methods (Credit Card, PayPal, Apple Pay, etc.) - You will be directed to an external website to set up the payment with NIC Wisconsin which is the Wisconsin Department of Revenue’s third-party payment processor. NIC Wisconsin charges a $1.00 transaction fee for all credit card, Apple Pay, and PayPal transactions plus an additional 2.25% processing fee. DOR does not receive any portion of the convenience fee.
    • If you prefer to mail in your payment, select "Create Printable Voucher" then click "Next". Click "Submit" then click "OK". This will create a payment voucher to print and mail along with your check to the department.

To file an amended ST-12 sales and use tax return, follow these steps:

  1. Log in to My Tax Account
  2. Select "File/Pay/View Returns" for the Sales and Use Tax account
  3. Select "View or Amend Return" for the period you wish to amend
  4. Select "Amend"
  5. Complete and submit the amended return and make a payment for the additional amount of tax due (if applicable). (Note: Interest may be assessed on the additional payment once the return is fully processed.)

To file a zero WT-6 Withholding Tax Deposit, follow the steps below:

  1. Log in to My Tax Account
  2. Select "File/Pay/View Returns" for the Withholding Tax account
  3. Select "File WT-6 Return" for the period you wish to file
  4. If you did not withhold any Wisconsin income tax from your employees' wages for the period, select "Yes" for the question "Would you like to file a zero report?"
  5. Select "Next" and then "Submit"

To file a WT-6 Withholding Tax Deposit, and pay online, follow these steps:

  1. Log in to My Tax Account
  2. Select "File/Pay/View Returns" for the Withholding Tax account
  3. Select ""File WT6 Return" for the period you wish to file
  4. Select "No" for the question "Would you like to file a zero report?"
  5. Enter the amount of Wisconsin income tax withheld
  6. Select "Yes" for the question "Would you like to make a payment?"
  7. Select the payment method.
    • Direct Debit – You will provide your bank routing and account number to authorize the department to withdraw the requested amount. You may not use a financial institution outside of the United States. If you are submitting a direct debit payment through My Tax Account, you must provide your financial institution with the appropriate DOR originator number for fraud protection payment request identification. DOR uses a unique originator number that is assigned to each business tax type. The originator number will be listed on the payment page. For security purposes, originator numbers are only listed within My Tax Account. If needed, you may contact us for the originator number via email at dormytaxaccounthelp@wisconsin.gov or call (608) 261-5338.
    • Other Payment Methods (Credit Card, PayPal, Apple Pay, etc.) - You will be directed to an external website to set up the payment with NIC Wisconsin which is the Wisconsin Department of Revenue’s third-party payment processor. NIC Wisconsin charges a $1.00 transaction fee for all credit card, Apple Pay, and PayPal transactions plus an additional 2.25% processing fee. DOR does not receive any portion of the convenience fee.
    • If you prefer to mail in your payment, select "Pay by Check or Money Order After". You will create a payment voucher to print and mail along with your check to the department.
  8. Read the attestation page, and if you agree, select "OK" to receive a confirmation number for submitting the WT-6 and payment. (If you are not ready to submit the return, select "Save Draft")

To file an amended WT-6 Withholding Tax Deposit to a lesser amount, follow these steps:

  1. Log in to My Tax Account
  2. Select "File/Pay/View Returns" for the Withholding Tax account
  3. Select the date for the period you wish to amend
  4. Select "File, View, or Amend a Return"
  5. Select "View or Amend Return"
  6. Select "Amend"
  7. Enter the correct amount of Wisconsin withholding and an explanation for the amendment

An amended return can take up to five business days to process. If you are due a refund, a check will typically be mailed to the business within two weeks.

An additional WT-6 must be filed to increase the amount of tax reported in a withholding period. To file an additional WT-6, follow these steps:

  1. Log in to My Tax Account
  2. Select "File/Pay/View Returns" for the Withholding Tax account
  3. Select the date for the period that has an additional amount of withholding to report
  4. Select "File, View, or Amend a Return"
  5. Select "File Now"
  6. Select "Next" to file the additional WT-6
  7. Complete and submit the additional WT-6 (Note: Interest may be assessed on the additional payment once the return is fully processed.)

To file a WT-7 Wisconsin Employer's Annual Reconciliation, follow these steps:

  1. Log in to My Tax Account
  2. Select "File/Pay/View Returns" for the Withholding Tax account
  3. Select "File WT7 Return" for the period "01-Jan-the tax year you are reconciling"
    • Note that this period will be at the beginning of the tax year in My Tax Account and not necessarily at the top of your list.
  4. If you do not have any withholding to report, select "No" for the question "Do you have any Wisconsin withholding to report?" and select "Next" until you get to the screen to "Submit".
  5. If you have withholding to report, select "Yes" for the question "Do you have any Wisconsin withholding to report?" and select how you will be submitting W-2s and 1099s then select "Next".
    • My Tax Account means you will manually key in the W2s within the WT-7
    • File Transfer means you will upload the W2s file separately or you have keyed them in, or will key them in, using the standalone method in My Tax Account.
    • Paper means you have 9 or fewer W2s and you will be mailing them to the department.
  6. Complete the required fields and enter the payment information on the following pages if applicable.
  7. Select "Submit"
  8. Read the attestation page, and if you agree, select "OK" to receive a confirmation number for submitting the WT-7 Wisconsin Employer's Annual Reconciliation (If you are not ready to submit the return, select "Save Draft")

To manually enter W2s in My Tax Account, follow these steps:

  1. Log in to My Tax Account
  2. Select the "More..." tab
  3. Select "Enter W-2/1099 Information"
  4. Enter tax year and answer "No" to the question "Are you entering corrected W-2s/1099s?"
  5. Select "Next"
  6. Select "Add W-2s"
  7. Complete the W-2 then select "Add"
  8. If you have another W-2 to enter, select "Add W-2s" and repeat steps 5-6.
  9. Once you have entered all the W-2s, select "Next" until you get to the screen where you can select "Submit"
  10. Read the attestation page, and if you agree, select "OK" to receive a confirmation number for submitting the W2s. (If you are not ready to submit the W2s, select "Save Draft")

To manually enter 1099s in My Tax Account, follow these steps:

  1. Log in to My Tax Account
  2. Select the "More..." tab
  3. Select "Enter W-2/1099 Information"
  4. Enter tax year and answer "No" to the question "Are you entering corrected W-2s/1099s?"
  5. Select "Next" until you get to the screen where you can select the type of 1099 you wish to enter
    • 1099-MISCs, 1099-NECs, or 1099-Rs
  6. Once you locate the type of 1099 you wish to enter, select "Add 1099-(MISCs, NECs, Rs)"
  7. Complete the 1099 then select "Add"
  8. If you have another 1099 to enter, select "Add 1099-(MISCs, NECs, Rs)" again until you have entered all the 1099s
  9. Once you have entered all the 1099s, select "Next" until you get to the screen where you can select "Submit"
  10. Read the attestation page, and if you agree, select "OK" to receive a confirmation number for submitting the 1099s. (If you are not ready to submit the 1099s, select "Save Draft")

To file a Draft (saved but not filed) return/item, follow these steps:

  1. Log in to My Tax Account
  2. Select the "More..." tab
  3. Select "Search Submissions" in the lower left corner
  4. Select the "Draft" tab
  5. Select the saved return/item you wish to file
  6. Select "Continue Editing" in the upper right corner to open the return/item for editing and filing
  7. Complete the return/item and select "Submit"

To file a Buyer's Claim for Refund, follow these steps:

  1. Go to the My Tax Account portal
  2. Select "Buyer's Claim for Refund" in the "Businesses" panel
  3. Enter the required information and attach/upload the related documents (invoices, proof of payment, list of purchases)
  4. Select "Submit" and "Print Confirmation" for your records

To file a Buyer's Claim for Refund by paper, submit both forms below:

  • Form S-220, Buyer's Claim for Refund of Wisconsin State, County, and Stadium Sales Taxes
  • Form S-220a (Schedule P) List of Purchases
    Note: DOR provides the List of Purchases template for you to complete and attach to the Buyer's Claim for Refund. You may not alter the List of Purchases template format except to enter data. Altered templates will be rejected as they cannot be electronically loaded to our processing system.

While completing a Buyer's Claim for Refund, you can save the draft to finish later by selecting "Save Draft" when completing the form.

All claims that are in a pending status can be withdrawn. To withdraw a pending claim, follow these steps:

  1. Go to the My Tax Account portal
  2. Select "Buyer's Claim for Refund" in the "Businesses" panel
  3. Select "Find Saved Request"
  4. Enter your email address and the confirmation code provided to you when you submitted the claim
  5. Verify the claim information and select "Delete"

View/Print Letters

A copy of the seller's permit is available to you through My Tax Account. You can view a copy of the seller's permit and print it by following these steps:

  1. Log in to My Tax Account
  2. Select "More..." (if you have access to multiple businesses, select the business first)
  3. Select "View Letters" in the Letters panel
  4. Select the letter titled "Sellers Permit"

A copy of the Business Tax Registration (BTR) Certificate is available to you through My Tax Account. You can view a copy of the BTR certificate and print it by following these steps:

  1. Log in to My Tax Account
  2. Select "More…" (if you have access to multiple businesses, select the business first)
  3. Select "View Letters" in the Letters box
  4. Select the letter titled "Registration Certificate"

Pending Requests

My Tax Account processes the return and payment submissions separately (with exception to the WT-6). Returns and payments are listed separately as submitted items under "Submissions" immediately after they have been successfully filed. Pending submissions are sent to us each business day at 4:00 p.m. (CST). Payments are pulled for processing each business day at 4:00 p.m. (CST) If it is after 4:00 p.m. (CST) and your payment has been submitted to DOR, you must contact your financial institution and request that the payment be returned using the specific reversal code 31.

To view a pending return or payment, follow these steps:

  1. Log in to My Tax Account
  2. Select the "More..." tab
  3. Select "Search Submissions"
  4. Select the "Pending" tab
  5. Select the return or payment you wish to view

To withdraw a submission, follow these steps:

  1. Log in to My Tax Account
  2. Select the "More..." tab
  3. Select "Search Submissions"
  4. Select the "Pending" tab
  5. Select the return or payment
  6. Select "Delete"
  7. Select "Yes" to confirm that you want to delete the return or payment

Note: Only submissions that are in pending status can be withdrawn in My Tax Account. If you entered a future payment date, you have until 4:00 p.m. (CST) the day before the effective payment date to cancel the scheduled payment.

How to Make a Payment

If you did not submit a payment with the return when you filed it, follow these steps to make a payment:

  1. Log in to My Tax Account
  2. Locate the tax account type
  3. Select "File/Pay/View Returns"
  4. Select the filing period you wish to pay
  5. Select "Make a Payment" in the upper right corner
  6. Select the payment method
    • Direct Debit – You will provide your bank routing and account number to authorize the department to withdraw the requested amount. You may not use a financial institution outside of the United States. If you are submitting a direct debit payment through My Tax Account, you must provide your financial institution with the appropriate DOR originator number for fraud protection payment request identification. DOR uses a unique originator number that is assigned to each business tax type. The originator number will be listed on the payment page. For security purposes, originator numbers are only listed within My Tax Account. If needed, you may contact us for the originator number via email at dormytaxaccounthelp@wisconsin.gov or call (608) 261-5338.
    • Other Payment Methods (Credit Card, PayPal, Apple Pay, etc.) - You will be directed to an external website to set up the payment with NIC Wisconsin which is the Wisconsin Department of Revenue’s third-party payment processor. NIC Wisconsin charges a $1.00 transaction fee for all credit card, Apple Pay, and PayPal transactions plus an additional 2.25% processing fee. DOR does not receive any portion of the convenience fee.
    • If you prefer to mail in your payment, select "Create Printable Voucher" then click "Next". Click "Submit" then click "OK". This will create a payment voucher to print and mail along with your check to the department.

To print a payment voucher, follow these steps:

  1. On the home screen of My Tax Account, select the "More…" tab
  2. Select "View Letters"
  3. Select "Web Voucher"
  4. Print the voucher and mail it along with your payment to the department.

Note: You cannot change a pending payment request. You may cancel a pending payment if it appears as a submitted item under "View Submissions" for a tax account, but not if it appears under the "Processed" tab. If you made an error and the payment submission is still pending, you must cancel the submission and enter a new payment. You have until 4 PM CST on the date you submit the payment to cancel it. If you schedule a payment for a future date, you have until 4 PM CST on the business day prior to the payment date to cancel it.

If you made an error and the payment submission has been processed, contact us at (608) 261-5338 for assistance.

If you are not able to view or print the voucher, try the steps below to fix the most common viewing and printing issues:

  • Check that Adobe Acrobat Reader is installed on your computer. If not download Acrobat Reader now.
  • Your Adobe Reader program may already be open in another tab or minimized on the bottom of your screen. If so, select the minimized Adobe document.
  • Temporarily disable your web browser's pop-up blocker settings. Hold down the CTRL key while selecting on the document. Keep holding the CTRL key until the window pops up and the PDF file fills in.
  • You can also completely disable your pop-up blocker settings. In your browser, select "Tools" (located towards the top left or top right of most browsers), then select "Pop-Up Blocker" and select "Turn off Pop-Up Blocker".

Payment Sources

Business owners and employees can enter a payment source by following these steps:

  1. Log in to My Tax Account
  2. Select "Manage My Profile"
  3. Select "More..."
  4. Select "Manage Payment Sources"
  5. Select "Setup new payment source" to add a default payment source
  6. Add bank account information and select "Save"

Note: If the bank account used to make electronic payment is funded by a transfer from a financial institution outside of the United States, DOR will not be able to accept your request to make an electronic payment (direct debit). You will need to make other arrangements to submit your payment.

To change/delete a saved payment source:

  1. Log in to My Tax Account
  2. Select "Manage My Profile"
  3. Select "More..."
  4. Select "Manage Payment Sources"
  5. Select the saved payment source that you wish to delete
  6. In the lower left corner, select "Remove this payment source"

Print a Return

To print a return, follow these steps:

  1. Log in to My Tax Account
  2. Locate the tax account type
  3. Select "File/Pay/View Returns"
  4. Select "View or Amend Return" for the filing period you wish to print
  5. Select "Print" in the upper right corner

The alternative method to print a return is:

  1. Log in to My Tax Account
  2. Select the "More..." tab
  3. Select "Search Submissions"
  4. Select the return you wish to print
  5. Select "Print"

If you are not able to view or print the return, try the steps below to fix the most common viewing and printing issues:

  • Check that Adobe Acrobat Reader is installed on your computer. If not download Acrobat Reader now.
  • Your Adobe Reader program may already be open in another tab or minimized on the bottom of your screen. If so, select the minimized Adobe document.
  • Temporarily disable your web browser's pop-up blocker settings. Hold down the "CTRL" key while selecting on the document. Keep holding the "CTRL" key until the window pops up and the PDF file fills in.
  • You can also completely disable your pop-up blocker settings. In your browser, select "Tools" (located towards the top left or top right of most browsers), then select "Pop-Up Blocker" and select "Turn off Pop-Up Blocker".

Submit an Appeal

You may submit an appeal for any business tax type that is available in My Tax Account.

  1. Log in to My Tax Account
  2. Locate the tax account type
  3. Select "File/Pay/View Returns"
  4. Select "Appeal" in the upper right corner
  5. Enter the required information, including an explanation for the appeal
  6. When you submit the request, you will see a confirmation page. Print a copy of the confirmation page for your records.

Note: Appeals may take up to 12 weeks to process. You will receive a notice in the mail when the appeal has been processed.

November 12​, 2024

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