​​​​Registration Errors

Username/Password Errors

Make sure your username is unique, must be between 5-20 characters, and begins with an alphanumeric character.

Make sure your password meets the following criteria:

• Password cannot be reused
• Minimum of 8 characters
• Password must contain both letters and numbers
• Password must contain both uppercase and lowercase letters
• Password must contain at least one special character

Profile Email Address Already in Use

My Tax Account is specific to the individual, not the business. Therefore, there can only be one username per email address. If your profile email address is already in use, you should either stop the registration process and complete Account Recovery or continue the registration process using a different profile email address.

If you are unable to complete Account Recovery or registration, please contact us at (608) 261-5338.

Note: If you already have an existing My Tax Account, and you need access to multiple businesses, you may log in to My Tax Account and request third party access to the additional business. This will allow you to manage multiple businesses under one username and password. If you prefer, you may create a username and password for each business, but each username must have a unique profile email address.

Customer Information Errors

The information requested should match what is listed in our system and on the Business Tax Registration Certificate. Please refer to your BTR Certificate.

Foreign Zip Codes

If you have a foreign address, please contact us at (608) 261-5338 to temporarily change your address to a US zip code. Once you complete the MTA registration we will change the address back.

Account Access Errors/Letter ID Errors

Adding access to an account requires you to enter a total tax due from a prior return. If you have a filing history for the tax account you've selected, you must enter an amount from one of the three most recently filed returns for the selected tax type. If you do not have a filing history for the tax account you've selected, you must enter a valid letter ID from one of the following department letters:

• Business Tax Registration Greeting Letter
• E-Filing Requirement Letter
• Tax Incremental District (TID) Fees Letter
• Wage Attachment Certification Letter
• NOET (Notice of Estimated Tax) or NOAD (Notice of Amount Due) Letters

Log In Errors

Invalid Username and/or Password

If you receive an error message "Invalid username and/or password", make sure you are using the correct username and you are entering the password correctly using the required criteria:

• Username must be between 5-20 characters and begin with alphanumeric character
• Password must contain both letters and numbers
• Password must contain both uppercase and lowercase letters
• Password must contain at least one special character

Forgot Username or Password

If you forgot your username, follow these steps:

1. Select "Forgot username or password?" below the Log In button
2. Select "Forgot your username?"
3. Enter the email address associated to the username and select "Submit"
4. The username will be emailed to you

If you forgot your password, follow these steps:

1. Select "Forgot username or password?" below the Log In button
2. Enter your username and click "Submit"
3. Instructions to reset your password will be emailed to you

If you are unable to recover your username or reset your password, please contact us at (608) 261-5338. For security reasons we are not able to assist with resetting passwords or recovering usernames for My Tax Account through email.

Unlocking Your Account

If you exceed your log in attempts, the account will lock. Due to security protocol, the username will not unlock automatically. The person that the My Tax Account username is registered to must call our office at (608) 261-5338 to unlock their username.

No Security Code Email

Some internet service providers and spam filters may stop delivery of your security code email. Please verify that your email security settings did not block your security code email by checking your accounts junk mail. Add DOR-DO-NOT-REPLY@wisconsin.gov to your email whitelist to prevent security codes going to your junk folder.

As an alternative, you can select to have security codes sent to you via text message by contacting us at (608) 261-5338 to reset the two step verification settings.

No Password Reset Link

Some internet service providers and spam filters may stop delivery of our password reset link. Please verify that your email security settings did not block the password reset link email by checking your accounts junk mail. Add DOR-DO-NOT-REPLY@wisconsin.gov​ to your email whitelist to prevent future password reset emails from going to your junk folder.

If you are unable to recover the password reset link, please contact us at (608) 261-5338.

Access Issues

If you are logged in to My Tax Account and do not see a list of your tax accounts on your homepage, you need to add accounts by following these steps:

1. Select "Manage My Profile" in the upper right
2. Select "More..."
3. Select "Request Access to an Account"
4. Select "Business Accounts"
5. Select the tax account you want access to
6. Enter an amount from one of the three most recently filed returns for the selected tax type. If you do not have a filing history for the tax account you've selected, you must enter a valid letter ID from one of the following department letters:
   • Business Tax Registration Greeting Letter
   • Business Tax Registration Certificate
   • NOET (Notice of Estimated Tax) or NOAD (Notice of Amount Due) Letters
7. Select "Next" and "Submit"

Account access will be granted immediately. If you need access to multiple tax account types, a request must be submitted for each tax type.

Filing Periods that Require Attention

On your account summary page, look in the "Action Center" tab for messages about filing periods that need action. If you have access to multiple businesses, first select the business to view the "Action Center" for the selected business.

Filing Issues

To verify that you have submitted a return or payment, select the "More" tab and then select "Search Submissions" in the lower left. If you have access to multiple businesses, select the business before selecting the "More" tab. All the return or payment submissions are shown here, including pending, processed, and deleted submissions.

You may also check the status on the account summary screen by following these steps:

1. Log in to My Tax Account
2. Select "File/Pay/View Returns" for the account you wish to view
   Note: If you have access to multiple businesses, select the business first
3. The status for the filing periods will be listed under the "Status" column as follows:
   • Outstanding: All unfiled filing periods are outstanding. If it is appropriate for you to file, complete and submit the return.
   • Overdue: File the return as soon as possible.
   • Not Filed: This return has been saved and not yet submitted. Select "View Submission" and then "Continue Editing". You will be prompted to go through the return to update any required fields and submit the return.
   • Processed: the return has been received and processed by DOR.

Payment Source Issues

DOR will not be able to accept an electronic payment from a financial institution outside of the United States. You will need to make other arrangements to submit payment.

If you submitted a payment, but the payment was reversed, it could be because the originator number was not provided to your financial institution. When you submit a direct debit payment through My Tax Account, you must provide your financial institution with the appropriate DOR originator number for fraud protection payment request identification. DOR uses a unique originator number that is assigned to each business tax type. The originator number is listed on the payment page. For security purposes, originator numbers are only listed within My Tax Account. If needed, you may contact us for the originator number via email at dormytaxaccounthelp@wisconsin.gov or call (608) 261-5338.

Attachment Issues

If you are experiencing problems attaching a file, please make sure your file complies with the following specifications:

• Attachments can be no larger than 30MB. This would include multiple or a single attachment sized 30MB
• A PDF attachment is preferable since this is a compressed format
• The following formats are acceptable for attachments: PDF, TIF, JPEG, BMP, XLS, DOC, TXT, and ZIP (only for a few applications)

My Tax Account Not Available

My Tax Account is available 24 hours a day, 7 days a week, but may be unavailable during periods of routine maintenance. Scheduled outage times are Tuesday through Friday, between 5:30 a.m. and 6:00 a.m. CST. Other times are the second Sunday of each month from 5:00 a.m. to 12:00 p.m. CST.

Logged Out

If you are inactive for 15 minutes while working in My Tax Account, you will be logged out and any unsaved information will be lost.

November 12​​, 2024